Shipping Policy

Shipping Policy

Last Updated: 12.24.2025

Thank you for shopping with hugster.love. This Shipping Policy explains how we process, ship, and deliver our custom-made products.

By placing an order on www.hugster.love, you agree to the terms below.

1. Order Processing & Production Time

All hugster.love products are custom-made to order using customer-provided images and specifications.

  • Production Time: Typically 3-7 business days after order confirmation
  • Production times may vary during peak seasons or due to high order volume
  • Orders cannot be modified or cancelled once production has begun

You will receive a confirmation email once your order enters production.

2. Shipping Locations

  • We currently ship to United States addresses
  • International shipping may be available in the future

If international shipping is offered, customers are responsible for any customs duties, taxes, or import fees.

3. Shipping Methods & Carriers

We ship orders using trusted carriers, which may include:

  • USPS
  • UPS
  • FedEx

The shipping method and carrier are selected based on package size, destination, and delivery speed.

4. Estimated Delivery Time

Estimated delivery times include production + shipping.

  • Standard Shipping: 5-10 business days after production

Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, or other circumstances beyond our control.

5. Shipping Costs

  • Shipping costs are calculated at checkout
  • Prices vary based on product size, weight, and destination
  • Shipping fees are non-refundable

6. Order Tracking

Once your order ships, you will receive an email with tracking information.

Please allow up to 48 hours for tracking updates to appear after shipment.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.

hugster.love is not responsible for:

  • Orders shipped to incorrect or incomplete addresses
  • Delays or losses caused by address errors

If a package is returned due to an incorrect address, reshipping fees may apply.

8. Lost, Stolen, or Delayed Packages

  • hugster.love is not responsible for packages marked as "delivered" by the carrier
  • We are not responsible for lost or stolen packages after delivery

If your package is delayed or lost in transit, please contact us and we will assist with filing a carrier claim when applicable.

9. Damaged Packages

If your order arrives damaged:

  • Contact This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 days of delivery
  • Include your order number and photos of the damaged item and packaging

Please refer to our Refund and Return Policy for eligibility details.

10. Shipping Delays & Force Majeure

hugster.love is not liable for shipping delays caused by events beyond our control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Carrier service disruptions
  • Customs delays
  • Labor strikes

11. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about shipping or delivery, please contact:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Cape Coral, Florida, USA